Responsible Gaming
Gaming Should Be Entertainment
At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we strive to provide a fun and engaging experience, it's important to approach gaming with a responsible mindset and set limits that work for your lifestyle and budget.
Age Verification
Captain Cooks Casino is intended for players aged 18 years or older, or the legal age of majority in your province or territory in Canada. We are committed to preventing underage gaming and comply with all applicable provincial and federal regulations. By accessing our site, you confirm that you meet the legal age requirement in your jurisdiction.
Warning Signs of Problem Gambling
If you recognize any of these warning signs in your own behavior, it may be time to seek help:
- Spending more time or money on gaming than you intended
- Chasing losses by gambling more to try to recover money you've lost
- Hiding or lying about your gaming activities to friends or family
- Feeling anxious or irritable when you try to reduce or stop gaming
- Using gaming to escape problems, stress, or difficult emotions
- Borrowing money or going into debt to finance gaming
- Neglecting responsibilities at work, school, or home due to gaming
- Failed attempts to cut back or stop gaming
- Gaming with money needed for essential expenses like rent or food
- Relationships suffering because of your gaming habits
Self-Help Tools & Player Protection Features
Captain Cooks Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a cap on losses you're willing to accept during a gaming session
- Reality Checks: Receive periodic notifications reminding you how long you've been playing and how much you've wagered
- Session Limits: Set automatic time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To activate any of these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.
Support Organizations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Here are organizations that provide confidential support:
Canada
- Responsible Gambling Council: www.responsiblegambling.org
- Problem Gambling Institute of Ontario: Provides treatment and support services
- Gambling Helpline (Ontario): 1-800-387-11007
Other Resources
- National Council on Problem Gambling (USA): www.ncpgambling.org
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
All of these organizations offer free, confidential support and can be reached at any time, day or night.
Take Action Today
If you believe you may have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—problem gambling is a recognized condition, and treatment and recovery are possible. Speak with a counselor, contact one of the support organizations listed above, or confide in someone you trust.
Your wellbeing matters to us. If you need help, please ask for it.